Jet Car Stunts Android Support FAQ
Please check below for solutions to common problems with Jet Car Stunts on Android. If you still have a problem, please email us at support@trueaxis.com and include the purchase id, your device make, the version of android installed, and as much detail about your problem as you can including the exact wording of any error messages.
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Refund policy
Please check with google for their refund policy. Apps can be automatically refunded up to 2 hour after purchasing, but there are no automatic refunds for In-App Purchases.
Please forward all other refund requests to Googles support team. The following links may help. Here for general refund requests or for here for unauthorized purchases.
The above information was correct at the time of writing, however, google may change it links or refund policies from time to time, so please check with Google for up to date information.
Although google does give us the ability to give refunds at our own discretion, we will no longer process refunds ourselves due limitations with googles refund system which make it not practical for us to continue doing.
I can't find Jet Car Stunts in the Android Market, does it support my device?
Jet Car Stunts should run on most devices with Android 2.1 however some older handsets are not compatible.
Jet Car Stunts requires a processor that supports the ARMv7 instruction set.
Some people have also had trouble finding some games on the Market, even when their device is compatible.
This can sometimes be fixed by reverting to an older version of the Market by doing the following:
- Settings->Applications->Manage applications->Market->Uninstall updates.
Updating to the latest version of the Market may also help.
You could also try any of the following:
- Settings->Applications->Manage applications->Market->Clear cache.
- Settings->Applications->Manage applications->Market->Clear data.
- Settings->Applications->Manage applications->Market->Force stop.
When I hold down the accellerator, then press the jet boost, nothing happens, is this a bug?
When I try to purchase Jet Car Stunts the charge is always declined. I really want to buy it, what can I do?
Many customers have had trouble because there cards are not authorised to pay in Australian dollars. True Axis Pty Ltd is an Australian company and google currently requires payment to us to be in AUD. You can talk to your bank about lifting foreign currency restrictions on your card. If you are using a gift card, then you may be out of luck. Google has said that they will be improving this for many countries in the coming months.
I Purchased Jet Car Stunts and it wont download. Can I have a refund?
The most common cause of a download failing is a payment authorization problem. Check if you got any emails from google checkout about your transaction failing. You can also log into https://checkout.google.com/ to check the status of your purchase. See above for more advice on authentication problems. See below for more about installation and download problems.
I Purchased Jet Car Stunts and it wont install. Keeps saying unknown error 18. Any Help?
This seems to be a general Market error that can affect many Market apps, not just Jet Car Stunts. .
The following work around has been reported to work for some:
- Settings->SD card & phone storage->Unmount SD card.
- Settings->SD card & phone storage->Mount SD card.
- Install jet car stunts.
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Also, the following work around has been reported to work for others:
- Settings->SD card & phone storage->Unmount SD card.
- Install jet car stunts.
- Settings->SD card & phone storage->Mount SD card.
You could also try searching for "android unknown error 18" on google for solutions.
I Purchased Jet Car Stunts, the purchase was authorised, but it wont download and install. Any Help?
Make sure the purchase was actually authorised by logging into https://checkout.google.com/
Trying all of the following(where possible) can help:
- Settings->SD card & phone storage->Unmount SD card.
- Settings->SD card & phone storage->Mount SD card.
(Note below, in manage applications, you may have to select All to find Market.)
- Settings->Applications->Manage applications->Market->Clear cache.
- Settings->Applications->Manage applications->Market->Clear data.
- Settings->Applications->Manage applications->Market->Force stop.
- Settings->Applications->Manage applications->Download Manager->Clear cache.
- Settings->Applications->Manage applications->Download Manager->Clear data.
- Settings->Applications->Manage applications->Google Talk->Clear cache.
- Settings->Applications->Manage applications->Google Talk->Clear data.
- Settings->Applications->Manage applications->(HTC) Checkin Service->Clear cache.
- Settings->Applications->Manage applications->(HTC) Checkin Service->Clear data.
I keep getting errors when I try to download the latest update. What can I do?
This can sometimes happen after moving the app to the SD card after installing. Try moving the app back to internal memory, then updating. You can move back to the SD card afterwards. Also, check the above question about failure to install, the same advice can help update failure.
The accelerator controls are broken, I can't steer the car. What can I do?
- Settings->Applications->Manage applications->Jet Car Stunts->Force stop.
Alternatively, try exiting with the back button then restarting. If you tried to recalibrate in the game, then please go to
Steering is off center and Tilt Calibration doesn't work. What can I do?
Also, it is easy to misunderstand how to follow the Tilt Calibration instructions.
- Go to Options->Tilt Calibration.
- Place the device on its back on a horizontal surface like a table top, with the screen facing towards the sky.
- Wait for the arrows to align.
- Press next.
- Hold the device upright so that the arrows on the screen are pointing straight up towards the sky in the real world.
- Wait for the arrows to align.
- Press done.
After holding my finger on the accelerator for 1 minute, it stops working?
Some devices such as the Droid X seem to ignore a finger press if held down for a long time.
We are not sure if we can fix this.
The problem can even be reproduced in the phones own menus.
It is an unfortunate problem but you can work around this by lifting your finger off
the accelerator when in the air, and also not holding down the jet perminatly.
Also, wiggling your finger a bit while holding down a button may help.
Tips:
If you find the game challenging, make sure you watch the tutorial video or play through the tutorials, there are some very helpful tips. There is also a cheat menu that can be accessed by going to the main menu, then tapping once in the top left corner, followed by the bottom right, then top right, then bottom left.